The snippet isn’t firing or I see no data

If you're not seeing events in Trace, try the following:

1. Confirm the snippet is in the <head> – The Trace script should load on every page. Check the page source or DevTools Network tab for the script URL.
2. Check the browser console – Look for errors that might prevent the script from running (e.g. ad blockers, CSP).
3. Consent – If you use window.traceConsent, events are only sent when consent is true. Ensure you set it correctly after the user accepts cookies.

If you still see no data, contact support with your site ID and any console errors.