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Manage plan and payment methods

Upgrade, downgrade, and maintain billing health

Written by Trace Team Updated 14-04-26

What you can manage

  • Plan upgrades and downgrades.
  • Payment method updates.
  • Access to billing portal actions.

Change your plan

  1. Open Settings → Billing.
  2. Select the target plan.
  3. Review pricing/usage impact.
  4. Confirm the change.

Update payment method

  1. Open Settings → Billing.
  2. Choose to add or update your card.
  3. Complete secure payment method setup.
  4. Confirm payment method status in billing settings.

Operational guidance

  • Keep at least one valid payment method on file.
  • Review billing after major traffic or team growth.
  • Communicate plan changes to stakeholders before month end.

Troubleshooting

  • Plan change not visible: refresh billing page and check processing state.
  • Card update fails: retry with another card and verify issuer supports online charges.
  • Past-due warning: update payment method immediately to avoid interruptions.

Still need help?

Contact our support team and we will get back to you as soon as we can.

support@usetrace.io