Credit modes in Trace
Trace supports two ways to fund Ask Trace usage:
- Prepaid credits: buy credit packs in advance.
- On-demand: allow usage past prepaid balance, controlled by a monthly cap.
When to use prepaid
- You want strict spend control.
- You have predictable monthly usage.
- You prefer topping up manually.
When to use on-demand
- Your usage is variable.
- You do not want questions blocked when prepaid balance reaches zero.
- You want smoother experience for larger teams.
How caps work
- Open Settings → AI Credits.
- Enable on-demand billing.
- Select a monthly cap level (including unlimited if allowed).
- Save and monitor usage during the month.
What happens at cap limit
- Ask Trace requests can be blocked until next billing cycle or until cap is raised.
- You can still add prepaid credits to resume usage immediately.
Troubleshooting
- Cap reached unexpectedly: review team usage patterns and increase cap if needed.
- On-demand toggle unavailable: check billing status and active payment method.
- Usage still blocked after top-up: refresh the page and retry the request.