Common Ask Trace issues

• Request blocked due to low credits.
• Request blocked due to on-demand monthly cap.
• Streaming response interrupted.
• Temporary model/provider errors.

Recovery checklist

1. Confirm available credits.
2. Confirm on-demand cap status.
3. Retry the same question with a shorter prompt.
4. Refresh the page and retry.
5. If issue persists, test with a different model option.

Credit and cap-specific recovery

• Add prepaid credits if balance is low.
• Increase monthly cap if you reached your current limit.
• Retry after settings update has saved.

Query-quality recovery

• Reduce prompt length.
• Ask one question at a time.
• Include specific timeframe and conversion scope.

Troubleshooting

• Repeated provider errors: wait a few minutes and retry.
• Only one user impacted: sign out/in and retry from a clean session.
• All users impacted: capture timestamp and site ID before contacting support.