Support
How can we help?
Find answers in the docs, chat with the team, or send us a message. If you are stuck, we would rather you get unstuck quickly than figure it out alone.
Frequently asked questions
Common questions about using Trace and getting help. Still stuck? Reach out to our team.
How do I install the Trace snippet?
Paste the Trace script in the <head> of every page, or add it via GTM. Full install guide is in the docs. Most teams have it running in under ten minutes.
How is confidence calculated?
Trace calculates a confidence score for each conclusion based on sample size, tracking completeness, consent rates, and journey variability.
What is your response time?
Chat: usually under 15 minutes in office hours. Email: under 24 hours. Pro plans get priority email; Enterprise plans get a dedicated support contact.
Stop guessing. Start knowing.
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