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How can we help?

All systems operational
Status
Live status of collection, processing and the app. Subscribe for incident updates.
Documentation
Installation, conversions, consent, billing. Usually the fastest answer.
Email a person
support@usetrace.io. Include your project ID and we can look straight away.

Response times by plan

UK based. Monday to Friday, 8am to 8pm.

FREE
2 days
Email
PLUS
1 day
Email
PRO
Same day
Email

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Still have a question?

Ask us anything about Trace, your setup or your data and a real person will get back to you.

In short

Support is a UK based team, Monday to Friday, 8am to 8pm, and every question reaches a person who uses the product. Search the docs first for installation and conversion setup, since most answers are already there. For questions about plans and what each one includes, the pricing page is the quicker route.

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