The snippet isn't firing or I see no data

Check installation and consent

Written by Trace Team Updated 04-03-26

If you're not seeing events in Trace, try the following:

Confirm the snippet is in the <head> – The Trace script should load on every page. Check the page source or DevTools Network tab for the script URL.
Check the browser console – Look for errors that might prevent the script from running (e.g. ad blockers, CSP).
Consent – If you use window.traceConsent, events are only sent when consent is true. Ensure you set it correctly after the user accepts cookies.

If you still see no data, contact support with your site ID and any console errors.

Still need help?

Contact our support team and we will get back to you as soon as we can.