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Managing AI credit caps and top-ups

Set limits, buy credits, and keep Ask Trace available

Written by Trace Team Updated 14-04-26

Where to manage credits

Go to Settings → AI Credits for balance, top-up, and cap controls.

Buy a credit pack

  1. Click Buy credits.
  2. Select a pack size.
  3. Complete checkout.
  4. Return to settings and confirm your updated balance.

Configure monthly caps

  1. Enable on-demand credits.
  2. Pick your monthly cap.
  3. Save settings.
  4. Revisit cap settings when team usage changes.

Recommended operating routine

  • Review credit usage weekly.
  • Keep a small prepaid buffer even if on-demand is enabled.
  • Raise cap temporarily during launches or campaign spikes.

Troubleshooting

  • Checkout completed but credits not visible: refresh settings and wait briefly for payment confirmation.
  • Cannot change cap: verify account permissions and billing status.
  • Frequent cap hits: switch to a higher cap and update internal usage guidelines.

Still need help?

Contact our support team and we will get back to you as soon as we can.

support@usetrace.io